Contracted Support from the HTCSS Team

Internal contract support enjoys guaranteed problem resolution and faster turn-around times.

Because many institutions utilize HTCSS as a production-level service, they have requested a more formal mechanism for support. As a result, contracted support is available.

Benefits of Internal Contract Support:
  • Guaranteed Problem Resolution
  • Faster Issue Turn-Around
  • Telephone Access
  • Priority Email Access

The HTCondor Maintenance Agreement describes the several different support policies that are available, as well as the fees associated with each policy. For further information, please email