Contracted Support for HTCondor from the HTCondor Team

Contracted support for HTCondor is available directly from the developers, the HTCondor Team at UW-Madison.

Because many institutions utilize HTCondor as a production-level service, they have requested a more formal mechanism for support. As a result, contracted support is available. Organizations that pay for a support contract enjoy guaranteed problem resolution and faster turn-around times, as well as telephone access (in addition to email). With a support contract in place, you can send email to our high-priority email address, which is, instead of to

The HTCondor Maintenance Agreement describes the several different support policies that are available, as well as the fees associated with each policy. For further information, please email The Agreement is in the following file formats: