Internal contract support enjoys guaranteed problem resolution and faster turn-around times.
Because many institutions utilize HTCSS as a production-level service, they have requested a more formal mechanism for support. As a result, contracted support is available.Benefits of Internal Contract Support:
- Guaranteed Problem Resolution
- Faster Issue Turn-Around
- Telephone Access
- Priority Email Access
The HTCondor Maintenance Agreement describes the several different support policies that are available, as well as the fees associated with each policy. For further information, please email firstname.lastname@example.org